SOBEONLINE1 provides a 14-DAY Return Policy provided that the procedures and requirements referred to below are followed:
Refunds and exchanges may only be made within 30 days of receiving the merchandise.
If an item has been opened and/or used, a 20% restocking fee will be applied for a refund or an exchange. All returns require an authorization from one of our representatives issued within 30 days after the date of purchase. The item needs to be shipped back with a valid tracking number within the 30 days time frame. Products that are returned to SOBEONLINE1 with missing, damaged or altered Box, Parts, or Accessories will be refused and shipped back to you.
All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.
Original shipping & handling charges are not refundable.
An item that was discovered to be defective upon receipt has to be returned within 7 Days of receipt and can be replaced with the same model only. You may also return a defective item for a refund.
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Please note if the item you return is used there will be a 20% restocking fee deducted from your credit. You may receive a refund for the item less a 20% restocking fee. Customer is responsible to ship the item back to us.
Mail to: SOBEONLINE1 – Returns
1370 Washington Ave
Miami Beach FL 33139