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Effective IT Service Management: To ITIL and Beyond! by Addy, Rob Hardback Book
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ITSM QuickStart Guide : The Simplified Beginner's Guide to IT Service Management
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IT Service Management Foundation Practice Questions: For ITIL Fo
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Metrics for IT Service Management: ITSM Library,Peter Brooks
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Library Technical Services: Operations and Management by Irene P. Godden (Englis
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Quality Management for IT Services (IT Infrastructure Library),C
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IT Service Management: Support for your ITSM Foundation exam by John Sansbury (E
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Blind Men and the Elephant: Demystifying the Global IT Services Industry by Was
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Business and Management Skills: Handbook for the IT Service Mana
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ISO 20000-1 Lead Implementer Course: IT Service Management System (ITSMS) by Dr
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IT-Services in der Cloud und ISAE 3402: Ein praxisorientierter Leitfaden f?r ein
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The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL V3 E
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Architecture and Patterns for IT Service Management, Resource Planning, and Gove
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The New IT Outsourcing Landscape: From Innovation to Cloud Services by Leslie P.
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Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Met
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Service Science and Its Management: Volume II by Andy Mathews (English) Hardcove
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Service Science and Its Management: Volume I by Andy Mathews (English) Hardcover
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Practical IT Service Management: A Concise Guide for Busy Executives by Thejendr
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IT Service Management: Support for your ITSM Foundation exam,Joh
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Metrics for IT Service Management by Brooks, Peter
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Effective It Service Management: To ITIL and Beyond! by Addy, Rob
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Engineering and Management of IT-based Service Systems: An Intelligent Decision-
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